Terms and Conditions

TERMS & CONDITIONS OF PRIVATE ISTANBUL GUIDE

Romos Travel Registered Member of;
Association of Turkish Travel Agencies, TURSAB license: 13114
Turkish Licensed: Romos Turizm, Bilişim, Dış Ticaret Limited Şirketi.

Address: Sinanpaşa Mahallesi, Alaybeyi Sokak, Hakan Zini İşhanı, No:2 Kat:3 BEŞİKTAŞ/ISTANBUL

Office Number: +90 212 327 26 87

Operation: +90 537 473 99 56  / Tour Management: +90 537 473 99 46

[email protected]

All Tours, Attractions, Travel Packages and offers on Romos Travel’s Websites are sold subject to the following conditions:

Hereafter be referred to as ‘Romos.’

RESERVATIONS
Following the confirmation of the Tour/Travel package by your side, to guarantee your seats, Romos requires the deposit payment via filling the form online or e-mail, or direct payment online.

BOOKINGS
After the deposit has been paid, Licensed tour operators from ROMOS will generate the tour package of your choice. This may take from  3 business days up to 7 business days maximum. Once completed, we will send all confirmations via mentioned/given email.

PAYMENTS
Following Credit Card or Bank Deposit’s deposit payment, ‘Romos’ accept the rest of the payment by Credit Card, Bank Deposit, or Cash (on Arrival, During the tour). If the cardholder is not coming on tour, then we will send further documents to be completed by the cardholder

NO SHOW & CANCELLATION
Except for force majeure, If a customer fails to join a tour or leaves before tour completion,

%10 will be deducted from the total fee as a service charge if the reservation is canceled until 16+ days to tour beginning date.

%15 will be deducted from the total fee as a service charge if the reservation is canceled until 15 days to tour beginning date.

%30 will be deducted from the total fee as a service charge if the reservation is canceled until 3 days to tour beginning date.

%100 of total payment will be charged if the reservation is canceled 2 days before the tour beginning date. No-refund by Romos will be made.

AMENDMENTS
Customers can amend the tour; however extra charges may be applied depending on the price difference on the new service/tour requested.

SERVICE
Romos Travel’s Tour operators of the ‘Tour’ or ‘Package’  are authorized to make bookings under the guests and follow up during the travel period. 24/7, guests have the right to get in touch in case of any issue or emergency.

Romos has the right to use suppliers in destinations.
Vehicle type may change in destinations.
Tour Guides may change in destinations.
I booked a hotel in-short notice; Romos may change the service with an alternative or better option.
Romos monitors the flights; however, guests need to inform Romos ahead of time in case of unforeseen circumstances.

INSURANCE
Romos is obliged to keep Health Insurance by the Ministry of Culture and Tourism for each participant. Therefore Romos require each participant’s ID and Passport’s required field details.

Guests are responsible for their own belongings.

AGREEMENT & APPROVAL
All Guests who will join the tours paid the deposit, READ, UNDERSTOOD, and AGREED to the Terms & Conditions of ROMOS.

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