All purchases made through this website or over the phone through customer service are subject to the following terms and conditions: In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these terms and conditions shall be of any effect unless made in writing by and with the authority of the company.
https://www.privateistanbulguide.com is able to accept the following payment methods: Mastercard and Visa.
The company requires full payment in advance of the tour or service in order to secure your reservation. Romos Travel Agency, the booking and payment processor for https://www.privateistanbulguide.com will process your payment.
Romos Travel Agency arranges and provides all tours. Under a contract with Romos Travel Agency, third parties may provide parts of your guided walk or tour.
Upon release of payment and guarantee of booking, all guests submit 100% compliance to the following Terms and Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.
Due to the complex planning, logistics, and ticket issuing that go into guests’ tours, the company cannot guarantee any tour without full payment upfront. Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment.
Tours listed on this site are displayed and priced in US dollars, unless otherwise noted at the top of the page, on the page, or as selected by the user. All bookings are processed in US dollars unless otherwise requested by a guest on-page. Guests accept any and all fees associated with booking tours using a credit card. If you are interested in learning more about exchanges, currencies, or payment options, please contact the company in advance of booking.
Upon booking a service, you will receive a confirmation email that details the meeting location and specific meeting time. Guests are asked to arrive at the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach your meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you. However, it is your ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no-show/late arrival clause on the cancellation policy.
According to our cancellation policy, https://www.privateistanbulguide.com may charge cancellation or amendment fees if you cancel or modify a booking with us.
Any cancellation or amendment must be communicated via email to firstname.lastname@example.org or via telephone: +90 537 473 99 56. A booking is considered successfully canceled or amended only after the company sends a successful notification via email and cancellation or amendment fees are assessed.
If you have a coupon code or qualify for a discount, it must be applied before purchase. Contact us for more information. https://www.privateistanbulguide.com cannot apply any retroactive discounts. Promotional codes cannot be stacked, consolidated, transferred, or re-used unless otherwise noted. All promotional codes have an expiration date, whether explicit or not. Expiration dates are set at 1 year from issuance when no date is explicitly noted.
Please ensure that all members of your party have a valid ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID to every tour.
All https://www.privateistanbulguide.com tours are sold as an entire package; as such, there will be no offers of partial refunds for portions of a service that a guest has decided not to utilize. If a guest has pre-purchased tickets to any sites visited or tours or site visits similar to the tour booked from an outside vendor, the company is not responsible or liable for the reimbursement or proration of any such fees.
The company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances or those beyond all control (e.g., inclement weather, strikes, seismic events). It is also recommended that guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree that both the company and any local partner operators are not liable for any of such unforeseen circumstances and hold both parties harmless. All claims for reimbursements for insurance must go directly through the insurance provider and not through Romos Travel Agency or its affiliates.
Romos Travel Agency and its websites, brands, subsidiaries, affiliated entities, employees, and agents act only as agents for the various suppliers that provide transportation, sightseeing, guiding, accompaniment, escort, activities, or other services connected with any booked tours. Such services are subject to the terms and conditions of those suppliers. Romos Travel Agency and its respective employees neither own nor operate any person or entity that is to, or does, provide goods or services for these trips, tours, and modes of transportation. As a result, they have no control over the people, tools, or operations of these suppliers, and they disclaim all responsibility for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity that may result. 2) Any wrongdoing, errors, omissions, or breaches of contract by any of the tour providers or other employees or agents while rendering these services; 3) Any issues with or breakdowns of any vehicle, tool, or instrument owned, operated, or otherwise by any of these providers; or 4) Any wrongdoing, omissions, or breaches of contract by anyone who is not directly under the supervision, control, or ownership of https://www.privateistanbulguide.com All services and accommodations are subject to the laws and regulations of the country in which they are provided. https://www.privateistanbulguide.com is not responsible for any baggage or personal effects of any individual participating in the tours or trips arranged by https://www.privateistanbulguide.com Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
If a site, attraction, or visit on your scheduled tour service or itinerary is closed due to force majeure, including strikes or other unforeseen closures, https://www.privateistanbulguide.com will do its best to contact guests as soon as possible and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full company discretion.
This terms and conditions agreement is governed by Turkish law, and, in case of a dispute that cannot be settled amicably, exclusive jurisdiction is conferred on the Turkish court. Guests agree that if there is a disagreement between the people who signed this agreement about how to interpret or apply any of the terms, conditions, or provisions of this agreement, either party can send a written request to the other party, and the disagreement will first be taken to mediation. If the disagreement is still not resolved, it will be taken to binding arbitration. Guests agree that the company will set the venue and jurisdiction of any suit arising from a dispute.
The remaining provisions of this policy will still be in full force and effect and unaffected in any way if a court of competent jurisdiction finds one or more of them to be invalid, void, or unenforceable.
This terms and conditions policy is an independent document and supersedes any and all other agreements, either oral or in writing, between the parties hereto. Please see the supplement documentation regarding cancellation and amendment policies.
There is a good chance we’ve answered your question on our FAQ page, but if not, the best way to reach us for non-urgent matters is by email at email@example.com. Our team will try to get back to you within 24 hours with a full response.
Depending on where you’re calling us from, you can get us at any of the numbers below: +90 537 473 99 56 or +90 537 473 99 46
In order to provide the highest level of service with top guides and guaranteed tour departures, cancellations and amendments may be subject to fees. The policy applies to all group and private tours listed and booked through PrivateIstanbulGuide.com or Romos Travel Agency on a per-person and per-tour basis.
Package Tours and Activities
*: A service fee (%10), bank fee (%2,25), and VAT (%20) will be charged from the total tour amount.
Private and small group tours and activities
*: A service fee (%10), bank fee(%2,25), and VAT(%20) will be charged from total tour amount.
Changing Tours and Activities Date and time
Late Arrivals and No Shows
Late arrivals and no-shows are non-refundable. This is applicable to any tour participant who fails to arrive or arrives after tour departure.
Changes to this Policy
From time to time, the terms of this policy may change at the company’s discretion. In the event of such changes, the new policy will apply to all tours booked after the date and time of the policy change. For any further questions about our cancellation policy, please feel free to e-mail us at firstname.lastname@example.org.