ARTICLE 1- The Parties
1.1. Seller / Service Provider
Name, Surname / Title: Romos Turizm, Bilişim, Dış Ticaret Ltd. Şti (referred to as Romos.)
Address: Sinanpaşa Mahallesi, Alaybeyi Street, Hakan Zini İşhanı, No: 2 Kat: 3 BEŞİKTAŞ / İSTANBUL
Telephone: +90 212 327 26 87
1.2. Buyer / Customer
It is the user who purchases goods or services over the seller.
ARTICLE 2- Subject
The subject of this contract is the determination of the parties’ rights and responsibilities following the provisions of Law No.4077 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the provision of the service that the BUYER has ordered electronically from the website of the SELLER.
The BUYER acknowledges that the SELLER has given all kinds of contact information, the features of the services/services subject to sale, the sales price, including the taxes, the payment method, and all the preliminary information about the service subject to the sale and accepts and declares that the order has been placed under these conditions.
The preliminary information on the www.privateistanbulguide.com site and the purchase invoice is an integral part of this contract.
ARTICLE 3- Contractual Service / Payment Information
The services paid and ordered electronically, and invoice information for the BUYER is as follows. The person/institution to be invoiced must match the information of the person/institution making the contract. The BUYER is deemed to have accepted that the information given below is complete and correct.
Romos cannot be held responsible for damages arising from incorrect/incomplete information transfer. If the SELLER believes that the information does not match the truth, it has the right to withdraw the service it will offer.
Service / Services Received
Tourism, Tour Package services sold through www.privateistanbulguide.com.
Romos Tourism Informatics Foreign Trade Limited Company
Besiktas V.D. 7351623268
ARTICLE 4- Contract Date and Force Majeure
The contract date is the day on which the BUYER pays for the service he wants to receive,
Situations that make it impossible for the BUYER or SELLER to fulfill their obligations (disaster, terrorism, strike, technical failure, changing legislation provisions, and similar situations) will be considered as force majeure from the moment the contract is deemed valid. The party experiencing this situation is obliged to make a written statement to the other party as soon as possible.
The parties will not be responsible for the failure to fulfill the obligations due to the continuation of force majeure or reasons. Continuation of force majeure / reasons for 30 days gives the parties the right to terminate the contract unilaterally.
ARTICLE 5- General Transaction Conditions
5.1. The BUYER accepts that he has read and informed the preliminary information about the basic characteristics, sales price and payment method, and delivery of the products shown on its site and gives the necessary confirmation for sales in the electronic environment.
5.2. If the PRODUCT or SERVICE is directed to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery or service.
5.3. If the BUYER checks the PRODUCT or the SERVICE at the time it receives and if the purchased PRODUCT sees a problem arising from the cargo, not accepting the PRODUCT and keeping a report to the CARGO company official if it is a purchased SERVICE, the problem related to the SERVICE received is immediately It is responsible for reporting to the communication channel. Otherwise, the SELLER / INTERNET SITE will not accept any responsibility.
5.4. At the request of the SELLER during the delivery of the PRODUCT or SERVICE, the BUYER is obliged to sign a printed copy of this Agreement; If he does not sign, the delivery of the PRODUCT or the SERVICE may not be performed. The Contract approved by the BUYER during the shopping through is sufficient and valid in any case.
5.5. The BUYER must have paid the price before receiving the PRODUCT or SERVICE unless otherwise stipulated in writing by the SELLER. If the product price is not paid to the SELLER before the delivery, the SELLER may cancel the contract unilaterally and may not deliver or fulfill the PRODUCT / SERVICE.
5.6. If for any reason, after the performance of the SELLER, the Bank / financial institution to which the transaction credit card belongs does not pay the price of the PRODUCT / SERVICE to the SELLER, the PRODUCT / SERVICE will be returned by the BUYER to the SELLER within 3 days at the latest. Is. All other contractual and legal rights, including the follow-up of the SELLER’s receipt of the PRODUCT / SERVICE fee, are separately and, in any case, reserved. Hesitation in terms of avoidance; Credit card, installment card, etc., like banks and financial institutions. The term/installment payment facilities provided by the issuing institutions are a loan and/or installment payment option directly provided by the said institution; PRODUCT / SERVICE sales realized within this framework and for which the SELLER fully collects the price are not considered as installment sales for the parties of this Agreement, they are cash sales. The legal rights of the SELLER in cases that are legally deemed to be sales in installments (including the right to terminate the contract and/or to demand the payment of the entire remaining debt together with the default interest) if any of the installments are not paid.
ARTICLE 6- Rights and Obligations of the Seller
6.1. SELLER, Law No. 4077 on the Protection of Consumers and Distance Contracts
Following the Regulation provisions, it accepts and undertakes to fulfill its obligations except for force majeure fully.
6.2. It cannot be held responsible for incorrect pricing due to system-based errors or omissions. The SELLER is also exempt from errors from the system, design, or incoming cyber attacks on the website. The SELLER cannot be held responsible for the grievances of the BUYER due to system-based errors.
6.4. collects the cost of their services via Virtual POS. It is mandatory to pay the specified amount to start using the services. The services’ delivery date is determined separately for each service, and the SELLER gives detailed information about the deadline when the BUYER’s order is received. The remaining payment for the service is collected before the service/product is delivered.
ARTICLE 7- Rights and Obligations of the Buyer
7.1. The BUYER agrees and undertakes to fulfill its obligations except for force majeure fully.
7.2. The BUYER is deemed to have accepted this contract’s obligations as soon as he places his order and pays the service fee.
7.3. The BUYER agrees and declares that he can access all contact information of the SELLER from the website.
7.4. The BUYER acknowledges and agrees that it has accessed the precautions taken against possible situations, warnings, and detailed information about the services and payment terms from the website and has read and understood it.
7.5. The BUYER has the right to give up the services purchased on the same day as the order. In this case, if the invoice is issued, it accepts and undertakes that it will return the original invoice and delivery note to the SELLER as soon as the invoice is received.
7.6. All legal liabilities and taxes (including stamp tax of this contract) and other risks that may arise from this contract or the purchase and sale of the PRODUCT / SERVICE between the parties belong to the BUYER.
ARTICLE 8- Order / Payment Procedure
After the BUYER approves the amount of the service/product, including VAT, the transaction starts through the relevant bank card’s POS.
The BUYER is notified when any malfunction occurs during the payment processor if there is any credit card problem. In cases deemed necessary, the BUYER may request to meet with the bank to solve the problem. The SELLER’s obligation to meet the request starts when the price of the related service is paid.
If we cannot supply the service paid for a justifiable reason, a similar service is provided in line with the BUYER’s choice by informing the BUYER without delay. The BUYER can choose this method or give up the service he wants to receive and request a refund.
In cases where it is impossible to fulfill the contractual goods’ delivery obligation, the BUYER is informed of the situation and the total price paid. Any documents that put him under debt, if any, are returned to him and the contract is canceled. In such a case, the BUYER will not claim any additional material and moral damage from the SELLER.
At www.privateistanbulguide.com, the sales prices of the services are collected by money order or via Virtual POS. Credit card information used in payments made via virtual POS is encrypted with SSL technology. The payment system provides the necessary infrastructure to provide privacy and security. Users who do not want to pay via Virtual POS can also pay for the services via money order / EFT. BUYER, any bank
can make the transfer via. If the payment is made via EFT, the date on which the payment is transferred to the SELLER account is taken into account in the obligation to provide the service. The sender information for a money order and/or EFT must be the same as the personal information on the invoice, and the order detail must be noted as a note.
If the BUYER has made the payment by credit card, it accepts, declares, and undertakes that it will also confirm the relevant interest rates and the information about the default interest from the bank and that we will apply the provisions regarding interest and default interest within the scope of the “Credit Card Agreement” between the Bank and the BUYER.
ARTICLE 9- Product Delivery, Service Procedure
After the product/product or Service, BUYER makes the payment, and the SELLER approves this transaction, the selected product or service is activated before the promised delivery time. The BUYER may request a change on the delivery date of the product/service, provided that the SELLER is notified at least one (1) day in advance.
If there is any problem regarding the receipt of the product/products or services within the specified days, the BUYER agrees to inform Romos without losing time.
ARTICLE 10- The Procedure Regarding Product Return, Service Cancellation, and Withdrawal Right
Product / Service Returns:
The BUYER has the right to withdraw from the contract within 5 (five) days after the product/service is activated (after it has been arranged and made available on behalf of the BUYER) without stating any justification and paying the penalty. Right of withdrawal starts from the day the product/service is activated. To make a refund following the General Communiqué of the Tax Procedure Law No. 385, after completing the return sections in the invoices sent to the BUYER completely and correctly, they must sign and send a copy to the SELLER and keep the other copy. If there are less than 16 (sixteen days) left for the service to be provided, withdrawal or cancellation is impossible.
The BUYER will cover the shipping cost for delivery of the invoice to the SELLER. There is no right to withdraw for products/services prepared in line with the BUYER’s wishes and/or personal needs.
If the BUYER wishes to withdraw from the service purchased, the SELLER will return to the consumer within 10 (ten) working days at the latest after receiving the invoice containing the notice of withdrawal, the total price, excluding shipping costs, and any documents that put the consumer under debt.
The existence of a reason that makes the return impossible does not prevent the BUYER from exercising the right of withdrawal. In such a case, the SELLER covers the loss by deducting the amount returned.
You should first communicate the request to return the products/services to Romos Travel communication. After Romos Travel receives the return request, the service provided is stopped, and then the cost of the relevant service is sent to the BUYER. In the return of payments made by credit card, the SELLER makes the payment to the bank in cash or on the account. The reflection period of credit card refunds to the account takes place within the relevant bank or institution rules framework. The SELLER is not responsible for any interruptions due to the agreements between the relevant bank or institution and the BUYER.
The business will not share its customers’ personal information with third parties, companies, and unauthorized personnel within the scope of this contract and confidentiality agreement.
Personal information includes details of its customers’ identity information such as name, surname, address, telephone, e-mail address, and similar personal details.
ARTICLE 11- Confidentiality
The information in this contract and any BUYER information will not be shared with third parties, except for administrative/legal obligations. In forensic investigations, the SELLER has to share the information requested from him with the relevant authorities.
The credit card information of the BUYER is not stored in any way. This information is used to transmit this information to the relevant bank during collection securely, and after this process, all data are deleted.
Information such as the e-mail address, postal address, and telephone number of the BUYER is used only by the SELLER to inform the BUYER (promotion, the introduction of new services, etc.).
ARTICLE 12- Authorized Court and Enforcement Offices in Case of Dispute
In case of dispute arising from the implementation of this contract, Istanbul Courts and enforcement offices are authorized.
In the event of the payment to be made by the BUYER to its website, the BUYER is deemed to have accepted all the terms of this contract in full.
This contract has been arranged in a single copy, and an approved copy can be given to the BUYER if requested.